Customer Engagement Notifications
Never miss an opportunity. Get real-time notifications via email, SMS, and in-app alerts for reviews, ratings, and customer interactions.
- Multi-channel notifications
- Custom alert rules
- Daily & weekly digests
- Critical alerts
Implementation
New Review
A new review is posted on your Google Business Profile. The system detects it immediately through real-time sync.
Alert Triggered
Based on your notification preferences, alerts are sent via your chosen channels—email, SMS, WhatsApp, or in-app.
Response Action
You receive the notification instantly and can respond directly from the alert or access the review in your dashboard.
Feature Set
Email Notifications
Receive instant email alerts for new reviews, critical issues, and daily/weekly summaries.
- Real-time review alerts
- Daily digest emails
- Weekly summary reports
- Critical alert emails
SMS Notifications
Get SMS alerts for urgent reviews and critical alerts. Stay informed even when you're away from your desk.
- Critical review alerts
- Rating threshold alerts
- Custom alert rules
- Instant delivery
In-App Notifications
Get notifications directly in the Reputify dashboard. See all alerts in one place with notification preferences.
- Dashboard notifications
- Notification preferences
- Custom alert rules
- Notification history
Notification Preferences & Customization
Customize notification settings, choose what you want to be notified about, and set your preferred delivery channels for complete control.
Daily & Weekly Digest Reports
Get daily digest emails and weekly summary reports. Stay informed with consolidated updates on reviews, ratings, and responses without notification fatigue.
Critical Alert System
Receive immediate critical alert emails for urgent issues like negative reviews, rating drops, or customer complaints that need immediate attention.
Custom Alert Rules
Create custom alert rules based on your business needs. Set conditions for when and how you want to be notified about specific review events.
Rating Threshold Alerts
Get notified when ratings drop below your set thresholds or when specific rating milestones are reached. Stay proactive about your reputation.
Performance Metrics
Instant Delivery
99% notification delivery rate within seconds
High Open Rates
85% average open rate across all channels
Faster Response
2x faster response time with instant alerts
Activate
Perfect for businesses that want to stay on top of every review and customer interaction with real-time notifications across multiple channels.
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